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Here of a few frequently asked questions that may help you before you contact Abacus support.

This page will be updated periodically, so be sure to take a quick look for any questions you may have before contacting support.

Fix Delayed Write Error in Windows XP

  1. Make sure you that your operating system is fully up to date with the latest service pack.
  2. Click Start, Click Run, Type regedit and then click OK.
  3. Locate the following registry key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management”
  4. In the details pane, right-click the SystemPages value, and then click Modify.
  5. In the Value data box, type the following value FFFFFFFF then click OK.
  6. Exit the Registry Editor

How to solve Outlook Express MAPI error 000000003

To resolve this issue, rename the Mapi32.dll file, and then start the Fixmapi.exe program:

  1. Click Start, and then click Search.
  2. Click All Files and Folders.
  3. In the All or part of the file name box, type mapi32.dll, and then click Search.
  4. When the search process is complete, right-click the Mapi32.dll file, and then click Rename.
  5. Type Mapi32.old, and then press
  6. Click Start a new search, and then click All files and folders.
  7. In the All or part of the file name box, type fixmapi.exe, and then click Search.
  8. When the search process is complete, double-click Fixmapi.exe to start the repair process.
  9. Follow the on-screen instructions to complete the repair process.

How to use DataFix

Datafix should be run after a crash. ALL users must be logged out of Abacus before running Datafix.

To run Datafix you need to go to the ABACUS command prompt and type DATAFIX and press Enter. Select D for damaged files and select Y to continue.

How to use the Formula Stock Checker

Auto Stock Checker (Formula) Instructions

The formula scanner can be used in conjunction with Abacus for stock checking.

This can be carried out for a group (category) of products, or all products in one.

Additional checkers are available for an ‘in one’ check, which enables the results of one checker to be added to another, to then collate and compare with the levels stored on the Abacus system database.

The formula must be cleared down before proceeding and we recommend the following procedure:

  1. Connect the cradle to the PC.
  2. Insert the checker into the cradle.
  3. Remove the checker from the cradle and when asked to ‘clear down’ confirm Yes.
  4. Then scan one product and follow the download instructions below (‘how to download the checker’)

This will confirm several things;

  1. That the cradle is correctly connected to the PC.
  2. That the PC can accept and read the file from the checker.
  3. That you have successfully cleared down the checker (apart from the one product that you have just scanned – remember to allow for this).

How to download the checker;

  1. Once you have completed your count, place the checker in the cradle.
  2. In the ‘Stock Control’ menu select ‘Auto Stock Check’.
  3. Confirm that the equipment is an ‘F’ for Formula scanner.
  4. Select ‘Y‘ to download.
  5. Select ‘R’ – Reset – for a first download or if you are simply checking with one machine on one category of products.
  6. Select ‘A’ – Add to file – if using multiple checkers, or if you want to collate info over a period to then compare.
  7. A black bar will then appear on the screen, confirming that the scanner is recognised by the system. If this does not appear, try removing the scanner from the cradle and re-inserting. If this fails, try cancelling the action and reconnecting the cradle to the PC. If this fails, call Abacus support.
  8. Once the scanner has downloaded it’s information (it confirms a qty of ‘blocks’ of information sent) it then asks a series of questions:
  9. Supplier No. – insert this only if you’re stock-checking all items from one supplier, otherwise select enter.
  10. Update Stock levels – Careful here! Selecting Yes will change all of your stock levels for all items checked. We recommend not selecting this 1st time around, but running the report, which can then be reviewed and checked. When you’re happy that the data looks in order, the above process can then be repeated to adjust levels automatically. (Caution – If doing this ensure that you do not erase the checker until this is done) Some users prefer not to use the auto change feature, but to manually re-check the discrepancy report and adjust levels accordingly through ‘stock received’
  11. Print Stock Not Checked – Selecting ‘Y’ for yes here would provide a report with all discrepancies and a list of any items on the system, which have not been checked. ‘N’ for no would be selected in circumstances where there were several checkers being downloaded – where Y would only be selected with the last download, otherwise select ‘Y

If unsure at any stage through the above options – go to the end and cancel the operation. Provided you don’t remove the checker from the cradle and clear the levels, this will do no harm whatsoever.

The checker then compares data from the checker and the Abacus software and generates a ‘discrepancy report’ to the spool file, which is effectively then the stock-check result.

Remember – Only clear down the checkers when you have a result that you are certain is accurate.

How to make the small blue screens BIGGER in version 5.30

Go to the abacus command prompt (Start,Run,CMD,Enter)

Type F: (Substitute the f for the drive you have Abacus installed on egC:)




Log in to Abacus in the usual way and run one of the character screens eg Stock Received.

You will now have access to the Blue bar with the cross box again.

Right click on the blue bar at the top.


Select MF VGA 1024×768 Regular size 20 and press OK

Drag the bottom right corner of the window until it is full size

Right click on the blue bar at the top again


Select SAVE POSITION and SAVE FONT and click OK

Log out of ABACUS


How to install the Postcode Database

The Postcode Database will be issued every 3 months.

It is currently shipped on a CD and is available on request at a cost of £69.00.

You MUST ensure you have completed the licence agreement and returned it to us before installation.

There are 2 ways of installing the new disc. Option 1) if you are running abacus version dated August 1 2007 or later or option 2) for all versions.

Option 1.

  1. Ensure ALL users are logged out of Abacus.
  2. Log into Abacus in the usual way.
  5. Enter the drive letter of your CD drive and press .
  6. Insert the Postcode CD.
  7. Enter Y to continue or N to cancel.

Option 2.

  1. Click Start
  2. Click Run
  3. Type CMD
  4. Type F: (Substitute the F: for the drive you run Abacus from eg C:)
  5. Type ATTRIB -R \PCD\*.*
  6. Type D:INSTALL D: (Substitute the D: for the drive letter of your CD Rom eg E:)
  7. Make a cuppa and watch the postcode database install itself.
  8. Have fun entering customer data the easy way.

How to save images against products in product maintenance

  1. If you are copying an image from another webpage or folder etc.
    Get the image on screen.
    Right click the image you want.
    Make sure that the FOLDER option is set as F:\ABACUSIMAGE
    Change the FILENAME to the abacus part number or a name that you will recognize.
    Click SAVE.
  2. Get the product open on the product maintenance screen.
  3. In the PICTURE FILE field type the FILENAME you gave the image in step one.
  4. Make sure that the WEBSITE PRODUCT field is set to Y.
  5. Change the WEBSITE RRP field to be the price you will sell the product on your website.
  6. Click the DETAILS tab and enter the short description and long description for the product. You can use copy and paste for this if you have the data available on screen.
  7. Click OK to save the changes.
Please note that we will only provide support for customers who have a valid support contract and whose account is up to date.